Care & Repairs
Customer service is of utmost importance to us.
I hope the information below answers any questions or concerns you may have.
If your question isn't addressed here, please don't hesitate to email shopsuertedelsol@gmail.com.
REPAIRS + REPLACEMENTS
All Suerte del Sol jewelry is handmade and we put high quality craftsmanship and passion into each piece. If for some reason, you feel that your piece is not up to par to your liking or your piece is damaged upon shipping, please let us know and we will have you ship it back to our studio for a repair or replacement (only valid for orders purchased within 14 days). If you have another reason or situation, please feel free to reach out and we will evaluate the case to see if you quality for a complimentary repair (only valid for orders purchased within 14 days). If there is water or other damage to your leather piece(s) we do offer a leather replacement for a fee of $10-$20, depending on the item and style. Email us at: shopsuertedelsol@gmail.com.
CARE
Each bracelet is made of high-quality seed, glass, and stone beads, real leather, and the strongest nylon bead thread on the market. But at the same time, these beads are delicate & natural- which is why your jewelry is unique to itself and no two pieces are exactly alike and they should be handled with care.
With time colors might change or fade. Although, to avoid any unwanted deterioration, please handle your jewelry with care and take it off while sleeping, showering, working out or swimming! (Especially any of our leather bracelet pieces.)
Each tee is made of premium 100% ring-spun combed cotton. Wash your tees inside out on a gentle, cold cycle. Hang or lay flat to dry for the best longevity of your apparel. Iron inside-out as well. DO NOT iron directly over the tag label located in the inside.
MORE QUESTIONS?
Complete this form below- Email shopsuertedelsol@gmail.com or send us a direct message on facebook messenger or instagram @suertedelsol and we will get back to you ASAP!